Self Service

Platform and Host System agnostic CUSS self service passenger and bag processing applications available in Airline Specific or White label versions. Current integrations with :- Amadeus, Sabre, Navitaire and SITA

Self Check-in

  • Integrated with Airline Host System
    • Navitaire
    • Sabre
    • Amadeus
    • SITA
    • VeRSE
  • CUSS Compliant
    • SITA CUSS
    • ARINC CUSS
    • IER CUSS
    • ++ RESA CUTE
  • Multi-Lingual
  • Booking Retrieval Options
    • PNR/Booking Reference
    • Frequent Flyer (Insert, Tap or Manual Entry)
    • Scan Passport, with advance Name Matching algorithm
    • Scan Itinerary Barcode
    • Scan Borading Pass
    • Name & Destination or Flight
  • Multi-sector i.e. Connecting and Through Flights
  • Interline Check-In
  • Codeshare Check-In
  • Multi Party Bookings
  • Group Bookings
  • Stand By Bookings
  • Staff and/or DUTY Travel
  • Change Flights
  • Fly Ahead, i.e. change flight to an earlier flight
  • Move passengers to suitable flights in the event of disruptions
  • Automatic Seat Assignment
  • Change Seat
  • Inactive/Active Bag Tag handling
  • Purchase Additional Baggage
  • ATPCO integration
  • Support for complex Baggage Entitlement Rules
  • Add Frequent Flyer
  • Payments
  • Agent Overrides
    • SSR Restrictions
    • Travel Document Check
    • APP Overrides
    • Non-Credit Card Payments
  • International Operations
    • Fully Integrated with Timatic for Auto Document Checks
    • Fully Integrated with ICTS for Auto Document Checks
    • Full support for APP, both Inbound and Outbound
    • Full APIS Support
    • Advanced Name Matching Algorithm
    • Ability for an agent to override VISA and Document Checks
    • Ability for an agent to override the APP responses
    • Option to issue Conditional Boarding Pass
  • Print Collateral/Documents
    • Boarding Pass – Priority, StandBy etc.
    • Bag Tag – Priority, StandBy, Connections etc.
    • Tax Invoice
    • Payment Advice i.e. Pay Later Invoice
    • Transit Maps
    • Information Maps
    • Vouchers eg. Food Vouchers, Retail Vouchers etc.
  • Content Management
    • Text Manifest
    • Dynamic Content
    • Advertisements
    • Marketing Content
  • Reporting
  • Monitoring
    • Realtime Dashboard
    • Interactive Floor Map
  • Agent Registration
  • Agent Management
  • PNR History
  • Built In Disruption Management

Self Bag Drop

  • Integrated with Airline Host System
    • Navitaire
    • Sabre
    • Amadeus
    • SITA
    • VeRSE
  • CUSS Compliant
    • SITA CUSS
    • ICM CUSS
  • Multi-Lingual
  • Multi-sector i.e. Connecting and Through Flights
  • Transit Bags
  • Interline Check-In
  • Codeshare Check-In
  • Multi Party Bookings
  • Group Bookings
  • Baggage Pooling
  • Stand By Bookings
  • Staff and/or DUTY Travel
  • Inactive/Active Bag Tag handling
  • ATPCO integration
  • Support for complex Baggage Entitlement Rules
  • Excess Baggage handling
  • Purchase Additional Baggage
  • Payments
  • Agent Overrides
    • Flight Closing Time Override
    • Waive Excess Baggage
    • Payment Overrides eg. Non-Credit Card Payments
    • Manual Accept - Force Accept for manual bag tags
    • Heavy Tag
    • Tub Used - for manual tub weight adjustments
    • Baggage Iduction History
  • Exception Handling
    • Oversize Baggage
    • Overweight Baggage
    • Excess Baggage
    • Advanced Airline Business Rule Validation
    • Irregular Bag
    • Conveyability features enabled eg. Multiple Bags etc.
    • Special Baggage Handling eg. Infant Items
    • Intrusion Handling
    • Emergency Stop
  • BHS Integration & Interfacing
  • Heavy Tag
  • Auto Restoration after any disruptions
  • Tub Detection
  • Maintenance Features
    • Zero Scale
    • Forward Belt
    • Reverse Belt
    • Stop Belt
    • Reset
  • Print Collateral/Documents
    • Baggage Claim Receipt
    • Error Ticket
    • Tax Invoice
    • Payment Advice i.e. Pay Later Invoice
  • Content Management
    • Text Manifest
    • Dynamic Content
    • Advertisements
    • Marketing Content
  • Reporting
  • Monitoring
    • Realtime Dashboard
    • Interactive Floor Map
  • Agent Registration
  • Agent Management
  • PNR History
  • Built In Disruption Management

Agent Portal

  • Integrated with Airline Host System
    • Navitaire
    • Sabre
    • Amadeus
    • SITA
    • VeRSE
  • CUSS Compliant
    • SITA CUSS
    • ARINC CUSS
  • CUTE Compliant
    • SITA CUTE
    • ARINC CUTE
  • Booking Retrieval Options
    • Scan Borading Pass
    • PNR/Booking Reference
    • Itinerary
    • Manual Entry (eg. Sequence Number & Flight)
  • Baggage Accetance
    • Add Bag/Baggage Acceptance
    • Activation of an Inactive Tag or pre-printed tags (self-tagging)
    • Producing an Inactive Tag
    • Transit Bags
    • Special Baggage Handling eg. Infant Items
    • Oversize Baggage
    • Support for complex Baggage Entitlement Rules
    • Integrated with SBD Solution
  • Multi-sector i.e. Connecting and Through Flights
  • Interline Check-In
  • Codeshare Check-In
  • Multi Party Bookings
  • Group Bookings
  • Stand By Bookings
  • Staff and/or DUTY Travel
  • Purchase Additional Baggage
  • ATPCO integration
  • International Operations
  • Excess Baggage
    • Excess Baggage Calculation
    • Waive
    • Excess Baggage Receipt Generation
    • Advanced Airline Business Rule Validation
    • Special Baggage Handling eg. Infant Items
    • Sell SSR
    • Fee Processing
    • Payments
  • Print Collateral/Documents
    • Bag Tag – Priority, StandBy, Connections etc.
    • Payment Advice i.e. Pay Later Invoice
    • Tax Invoice
    • Vouchers eg. Food Vouchers, Retail Vouchers etc.
    • Re-print Boarding Pass
  • Reporting
  • Transaction History
  • Realtime Dashboard Monitoring
  • Agent Registration
  • Agent Management
  • PNR History
  • PNR Comments

Agent Assist Bag Drop

  • Hardware and Platform Agnostic
  • Responsive Web UI
  • Monitoring
    • Realtime Dashboard
    • Interactive Floor Map
  • Reporting
    • Real-time reporting
    • Historical reports by yearly, monthly, weekly or daily
    • Executive Summary
    • Flight reports
    • Transactions (includes Passenger, Flight and Bag information)
    • Baggage Report, including Inactive Baggage Report
    • Error reporting
    • Failure rate
    • Bag Tag wastage
    • Generate reports for a specific Port, Kiosk or ABD unit.
    • Excess baggage reports
    • PNR history
    • Waiver Reports
    • Override Reports
    • Hourly Usage Trends
    • Workstation Usage Trends
    • Error Trends
    • Top 15 Errors
    • Average Processing Times
  • Agent Registration
    • Authentication against Host System
    • Authentication against Active Directory
    • Agent Pass Generation/Print
  • Agent Profile
    • Change agent details eg. Name, Address etc.
    • Re-print agent pass
    • Reset agent PIN
  • Agent Management
    • Deactivate users
    • Re-print agent pass
    • Reset agent PIN
    • Reset agent Password
    • Relocate agent to other airport
    • Change agent details eg. Name, Address etc.
  • Check Status
    • Booking status
    • Flight status
    • Flight Check-In Status
    • Flight Info eg. Flight Route, Departure and Arrival Times
    • Flight summary counts i.e. Manifest, StandBy, Boarded etc.
    • Passenger Check-In Status
    • Bag Tag status i.e. Inactive or active
    • Payment Status
  • Oversize Baggage Management
    • Validate Bag Status
    • Activate Bag Tag